Case Study

Client Overview

Home Caring is Australia’s fastest growing home care services business, catering to the elderly and people with a disability. With a commitment to quality care and client satisfaction, Home Caring sought to streamline their operations and enhance compliance with regulatory standards. Home Caring operates as a franchisee model, with multiple local sites, supported with both local and national leadership.

Client Overview

Operational Efficiency: Managing a dispersed workforce and coordinating care schedules efficiently was challenging. Communication gaps between caregivers, clients, and administrative staff led to inefficiencies with some regions using paper or legacy software systems.
Compliance Requirements: Meeting regulatory standards (such as documentation, reporting, and care protocols) was crucial but cumbersome due to manual processes and disparate systems.
Client Satisfaction: Ensuring timely and effective communication with clients and their families to provide transparent and responsive care was difficult without a centralised system, that was robust and could be configured and scaled with multiple stakeholders and locations.

Solution: Sygnal Implementation, supported with localised configuration and client support

Implementation Goals

Streamlined Operations: Integrate scheduling, client information, and caregiver communication into a unified platform to enhance efficiency and reduce administrative overhead.
Enhanced Compliance: Automate documentation, reporting, and compliance tracking to ensure adherence to regulatory requirements and improve audit readiness.
Improved Client Engagement: Facilitate real-time communication between caregivers, clients, and families to provide transparency, updates, and feedback mechanisms.

Key Features Implemented

Centralised Scheduling: Automated scheduling and rostering of caregivers based on client needs and caregiver qualifications.
Mobile App Integration: Sygnal’s mobile app enabled caregivers to access schedules, client information, care plans, and record notes in real-time, improving responsiveness and accuracy.
Compliance Automation: Automated documentation of care activities, clinical administration, and incident reporting ensured compliance with regulatory standards and streamlined auditing processes.
Client Communication Tools: Secure messaging and notifications enabled caregivers to update families on care progress, emergencies, and changes in real-time, enhancing trust and satisfaction.

Results

Operational Efficiency: Reduced scheduling errors and administrative time spent on coordination by 30%, allowing staff to focus more on client care as legacy software was not robust enough to configure to localised requirements or built with operational effectiveness in mind.
Compliance Improvement: Achieved 100% compliance with documentation and reporting standards, reducing compliance-related risks and penalties.
Client Satisfaction: Increased client satisfaction scores by 20% due to improved communication transparency and responsiveness.
Financial Impact: Reduced operational costs associated with overtime and administrative tasks, leading to a 20% increase in profitability within the first year.

Future Directions

Expansion and Scalability: Scaling Sygnal across additional regions which are being added by Home Caring on an ongoing basis to standardise operations and improve continuity of care.
Integration with IoT: Exploring IoT devices to monitor care recipient health metrics and integrate data seamlessly into Sygnal for enhanced care planning and decision-making.

Conclusion

By leveraging Sygnal's comprehensive care platform, Home Caring successfully transformed their operations, achieving higher efficiency, compliance, and client satisfaction. The strategic implementation of Sygnal not only improved day-to-day operations but also positioned Home Caring for sustainable growth and excellence in the competitive home care industry.

Client Overview

Client Overview

Implementation Goals

Key Features Implemented

Results

Future Directions

Conclusion

We power some of Australia’s leading NDIS and Aged Care providers